At Westport Credit Union we want to be viewed by all members as efficient and fair in everything we do or say. However, as with any service provider, things may go wrong from time to time.

If we do not deliver the standard of service you expect, or if we make a mistake, we want you to tell us. We will investigate and try to put things right as quickly as possible.

Do contact us and let us know your concern. Where possible we will give you an answer there and then. If you would like to escalate the complaint further, we will ask you to complete our complaints form (available on below or at any of our branches) and investigate it according to our Member Complaints Policy. We will then write to you within 5 business days telling you when we expect to complete our investigation and identifying the credit union officer who will be your point of contact in respect of the complaint, We will give you every opportunity to present all aspects of your case.

We will try our best to resolve your complaint internally, however if you are not happy with the outcome of our investigation, you have a right to complain to the Financial Services Ombudsman.

Thankfully, our Credit Union rarely gets complaints, but we are keen not to become complacent. If something has gone wrong, we want to hear from you, not lose you.
We cannot address the matter unless we know about it.

Should you wish to log a complaint, please download the complaints form below and return the completed form to Ray Walsh, Complaints Officer, Westport Credit Union Ltd, North Mall, Westport, Co. Mayo or by email to memberservices@westportcu.ie.